Refund Policy

Our Philosophy

EWEPIP is built for independent workers and small businesses. We know cash flow matters. Our refund policy reflects that: generous time windows, pro-rated math, and a free tier that never expires so you always have a safety net.

If a paid feature is not delivering value, tell us. We will either fix it, help you use it better, or refund you. We would rather have a happy free-tier user than a resentful paying one.

Subscription Refunds

30-Day Money-Back Guarantee

Your first payment on any subscription tier comes with a full 30-day money-back guarantee. If you upgrade to a paid tier and decide within 30 days that it is not right for you, we will refund 100% of that first payment. No questions asked, no hoops to jump through.

Annual Plans

If you purchased an annual plan, you are eligible for a pro-rated refund within the first 60 days. After 60 days, you can still cancel, but remaining months will not be refunded. Your access continues through the end of the paid period.

Auto-Renewal

We send a reminder email 7 days before any subscription renewal. If you miss it and get charged, you have a 48-hour window to request a full refund of the renewal charge. After 48 hours, the standard refund policy applies.

Downgrades

You can downgrade your subscription tier at any time from Account Settings > Billing. Downgrades take effect at your next billing cycle. You keep full access to your current tier until the end of the period you already paid for. No partial refunds are issued for the current billing period when downgrading.

LIBERATION Tier ($0)

Marketplace Purchases

Digital Goods

You have a 14-day refund window on digital goods purchased through the EWEPIP marketplace. To qualify, the product must not match its listing description or must be non-functional. "I changed my mind" is not sufficient for digital goods that work as described, but sellers are encouraged to be generous.

Services

For services purchased through the marketplace (consulting, design work, tutoring, etc.), the dispute window is 7 days after the service is marked as delivered. If the service was not performed or does not match what was agreed upon, you can open a dispute.

Physical Goods

Physical products sold through the marketplace have a 30-day return window. Items must be returned in their original condition. The seller is responsible for providing a return shipping address. Return shipping costs are the buyer's responsibility unless the item arrived damaged or incorrect.

Dispute Process

1. Contact the seller directly through the marketplace messaging system. Most issues are resolved at this stage.
2. If the seller does not respond within 72 hours or you cannot reach agreement, escalate to EWEPIP by clicking "Open Dispute" on the order page.
3. EWEPIP reviews the evidence from both parties and mediates a resolution, typically within 5 business days.
4. If mediation fails, EWEPIP makes a binding decision based on the evidence provided.

Seller Obligations

Sellers on the EWEPIP marketplace cannot refuse a valid refund claim. Sellers who consistently fail to fulfill orders or deliver products that do not match their descriptions will face account suspension. EWEPIP reserves the right to issue refunds from seller balances when a claim is validated.

How to Request a Refund

There are two ways to request a refund:

• Email — Send your order ID or subscription ID to [email protected]. Include a brief description of why you are requesting a refund.
• Account Settings — Go to Settings > Billing > Request Refund. Select the transaction and submit. This is faster because we can verify your account instantly.

Processing time: Approved refunds are processed within 5-10 business days. The refund goes back to your original payment method (credit card, debit card, or bank transfer). You will receive an email confirmation when the refund is issued.

What We Don't Refund

In the interest of fairness to both buyers and sellers, the following are not eligible for refunds:

• Marketplace transaction fees — After a service has been delivered and confirmed, the platform fee is non-refundable
• Custom work completed to specification — If a freelancer or contractor delivered exactly what was agreed upon in the project scope, the work is not refundable because of a change of mind
• Subscription time already used — Beyond the 30-day money-back window, the time you have already used on a paid tier is not refundable. You can cancel to prevent future charges.
• Chargebacks filed without contacting us — If you file a chargeback with your bank without first requesting a refund through our system, we will contest it. Please contact us first; we are reasonable.

The 7 Tiers

All paid tiers include the 30-day money-back guarantee on your first payment.

Contact

Refund and billing questions:

• Refunds: [email protected]
• Billing: [email protected]
• General: [email protected]

EWEPIP is operated by Salmagundi Services LLC.